Give customers a positive shopping experience online
When you have decided to move your business on the web you need to make it visible among thousands of others. A cash-generating ecommerce website should both look professional and feature great content. Here are a few tips to keep in mind to get off on the right foot with your website. Don’t skimp on [...]
Should you please the customer – whatever the cost?
Sarah Arrow offered me the opportunity to write a series of articles for this blog following a tweet I sent out she re-tweeted and commented on. The tweet in question said “If you bend over backwards to please your customers, you get nothing but pain long term”. Its one of my favourite thought provokers, so [...]
How to get the most out of customer service
Working in customer service (having done so for fifteen years) has its ups and downs. A nice customer who appreciates your help can really make your day…but a bad customer can break it. It feels like overall customer service standards are slipping – but perhaps it’s just that our expectations are growing. Either way, people [...]
Customer Service In a Social Era – get it right
Offering and delivering good customer service makes fundamental business sense – they teach it in the kindergarten of business school, so there really isn’t any excuse when businesses fail to deliver a decent standard of customer service. By nurturing your customers, attending to their needs and approaching any problems with care and reason, you should [...]
Are Your Data And Customer Details Properly Protected?
As I read about the latest scandal about the NHS losing millions of medical records, my mind went to the numerous stories in the past of various businesses and public services losing important data; whether it had been stolen – such as the case of the Anonymous Internet Hacking Group, which targeted companies such as [...]
All that jazz – All in A Day
If I sat down and really thought about what I could achieve in a single day, I might be able to come up with some interesting challenges that I think might be possible…. but record a whole album? Well that would probably not be one of them, even if I had the requisite talents. But [...]
Recent Comments