The future of books: the old way, or the green-E-way?
Many authors – and many readers – still tiptoe around the notion of electronic book readers and eBooks, sniffing around them like Bomb Squad robots checking out a suspicious package. I know, because I’ve done it myself. What are these new-fangled gizmos? Do I really want to sit on the throne during a comfort break [...]
Poor customer service: whose fault – the chicken’s, or the egg’s?
Further to my last blog on here, a couple of comments defending retail staff’s apparent lack of motivation on the job made me wonder just where the problem really lies in this country. Coming from Canada and being a very regular visitor “back home” I never fail to be impressed when I go into a [...]
Is mediocrity the new black?
OK, let’s get the objections out of the way here and now. I’m an author and editor and the wrong side of 50. But are those the only reasons why I get so irritated by sloppy, fault-ridden business writing that not only is cosmetically bad, but also is poorly structured and heaving with inaccuracies? Recently [...]
Retail Customer Service – Suze tells it like it is… or does she?
Once upon a time in retail customer service… Cath was forty-two years old and had never worked. Aged 16 she gave birth to the first of her four children and shortly afterwards married their father, Dean. In those days Dean had a good job as a carpenter. So what with the kiddies plus the child [...]
Amy Winehouse and other charming musicians – outrageous brats or sharp publicists?
The leafy avenues of my local metropolis Milton Keynes(“new” city in central southern England) have been rustling recently with the news that singer Amy Winehouse has had her knuckles rapped by local magistrates for common assault and disorder. Amy Winehouse via last.fm This was during the recent holidays when she and many good burghers of [...]
In her shoes: My descent in entrepreneurial hell
In her shoes is a series of anonymous posts from women in business, sharing their experience. In your comments you are asked to answer the question – What would you do in her shoes? My story began 9 months ago; it is a story of self-realisation, friendship, love and betrayal. After 11 years at home [...]
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