I am the customer you hate!
I pride myself on the fact that I give the best customer service in the world, ok perhaps I exaggerate a little but I am way better at it than people who I meet and currently hold the role! I am also the customer you hate as I am the one who knows it all [...]
Employability Skills
It’s a tough market out there at the moment. Writing your CV and selling your self at interview are challenges. However it’s important to think about what employers are looking for. Job readiness skills are clustered intothree skill sets: basic academic skills, higher order thinking skills, personal qualities. Employability skills are those basic skills necessary for getting, [...]
Do your clients really deserve you…?
To be at your most efficient you should be spending 80% of your time with your top 20 clients… so what determines the top 20? Is it how much money they spend with you? How quickly they pay? How nice they are to work with? What parameters do you set? There is always going to [...]
5 business lessons I didn’t want to learn
It’s been two months since I started up as a freelance writer and it’s been no walk in the park. When I first played around with the concept of starting my own freelance writing business, just the thought of it gave me an adrenalin rush. I believed in myself, I was passionate about writing, and [...]
Women using humour: does it work for public speaking?
After the recent and somewhat controversial post on here about women and humour, I said I would follow up with some thoughts culled from one of my books (Wedding Speeches For Women) on the differences in the ways women can use humour effectively – as opposed to how men do it. In that earlier post [...]
All that jazz – All in A Day
If I sat down and really thought about what I could achieve in a single day, I might be able to come up with some interesting challenges that I think might be possible…. but record a whole album? Well that would probably not be one of them, even if I had the requisite talents. But [...]
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