Should you please the customer – whatever the cost?
Sarah Arrow offered me the opportunity to write a series of articles for this blog following a tweet I sent out she re-tweeted and commented on. The tweet in question said “If you bend over backwards to please your customers, you get nothing but pain long term”. Its one of my favourite thought provokers, so [...]
Terrible Customer Service – step forward @ThomasCookUK
I hate poor customer service – don’t you? It’s just one of those things which drives me completely mad. This particular personal story, which is currently unfolding, smacks of everything that’s wrong about companies taking customers for granted. Please oh women in business (and forgive me if I’m teaching you to suck eggs) pay attention! [...]
How to get the most out of customer service
Working in customer service (having done so for fifteen years) has its ups and downs. A nice customer who appreciates your help can really make your day…but a bad customer can break it. It feels like overall customer service standards are slipping – but perhaps it’s just that our expectations are growing. Either way, people [...]
Customer Service In a Social Era – get it right
Offering and delivering good customer service makes fundamental business sense – they teach it in the kindergarten of business school, so there really isn’t any excuse when businesses fail to deliver a decent standard of customer service. By nurturing your customers, attending to their needs and approaching any problems with care and reason, you should [...]
I am the customer you hate!
I pride myself on the fact that I give the best customer service in the world, ok perhaps I exaggerate a little but I am way better at it than people who I meet and currently hold the role! I am also the customer you hate as I am the one who knows it all [...]
All that jazz – All in A Day
If I sat down and really thought about what I could achieve in a single day, I might be able to come up with some interesting challenges that I think might be possible…. but record a whole album? Well that would probably not be one of them, even if I had the requisite talents. But [...]
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