Highfalutin’ Dining
Ok, it was Valentines night. A night when you are likely to get a pretentious meal with a slightly over priced menu but really with the pub recently being awarded its Michelin Bib Gourmand we did expect more. How is that customer service, cleanliness and civility have gone out the window? Just because a chef [...]
How can you improve your customer’s experience?
One of the things I love to do is follow many people’s shared items from Google Reader to broaden my outlook and learn new things. This is a great way to pick up ideas and tips from others, which you can then incorporate into your own repertoire. Weirdly, several interesting things happened this morning while [...]
I’d hate to say that Europcar and Cartrawler suck, but…
well, they do… I hate that my latest post turns me into one of those expats I hate. You know the ones – they wax lyrical about how they love France, move here and then do nothing but moan about the weather / bureaucracy / French / schools / taxes etc etc etc I have [...]
What to do when BT cut you off
Last week in the middle of a Wednesday afternoon, one of our drawing offices lost the use of its telephone lines. Callers just heard the phone ringing out, and staff at the office could get no dialling tone. Oh No! It took me nearly 48hours to get the phones reconnected and working again, and then [...]
Poor customer service: whose fault – the chicken’s, or the egg’s?
Further to my last blog on here, a couple of comments defending retail staff’s apparent lack of motivation on the job made me wonder just where the problem really lies in this country. Coming from Canada and being a very regular visitor “back home” I never fail to be impressed when I go into a [...]
In her shoes: My descent in entrepreneurial hell
In her shoes is a series of anonymous posts from women in business, sharing their experience. In your comments you are asked to answer the question – What would you do in her shoes? My story began 9 months ago; it is a story of self-realisation, friendship, love and betrayal. After 11 years at home [...]
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